Privacy Policy

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 Last Updated: November 2025M.A.P Windows & Doors Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.

When you request a quote, place an order, or contact us, we may collect:

• Name and contact details (email address, phone number, postal address)
• Property details and specifications for quotes
• Payment information (processed securely through our payment providers)
• Communication preferences

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

We use your information to:

• Provide quotes and process orders for windows, doors, and installation services
• Communicate about your project, including scheduling and updates
• Process payments and maintain financial records
• Improve our products, services, and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and resolve disputes

We process your personal data under the following lawful bases:

• Contract Performance: To fulfill orders and provide services you've requested
• Legitimate Interests: To improve our business operations and customer service
• Legal Obligation: To comply with tax, accounting, and regulatory requirements
• Consent: For marketing communications (you may withdraw consent at any time)

We may share your information with:

• Service Providers: Approved installers, delivery companies, payment processors, and software providers (Xero, ServiceM8, WindowCAD, Bonline)
• Suppliers: Eurocell, South Lincs Glass Shop, Total Hardware, DoorCo, and Kubu for order fulfillment
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your information, including:

• Secure storage of customer records
• Restricted access to personal data
• Regular security reviews

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, and regulatory requirements (typically 6-7 years for financial records)
• Resolve disputes and enforce our agreements

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, commonly used format
• Object: Opt out of marketing communications or data processing based on legitimate interests
• Withdraw Consent: At any time, where processing is based on consent

To exercise these rights, contact us at accounts@mapwindows.co.uk or 01205 330212.

With your consent, we may send you:

• Product updates and special offers
• Industry news and tips
• Information about our services

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Our website may use cookies and similar technologies to:

• Improve site functionality and user experience
• Analyze website traffic and usage patterns
• Deliver relevant advertising (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Our website may contain links to third-party websites (e.g., Eurocell, DoorCo). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:M.A.P Windows & Doors Ltd.
Kirton, Boston, Lincolnshire, PE20 1QR, United Kingdom
Phone: 01205 330212
Email: accounts@mapwindows.co.uk
Website: www.mapwindowsdoorsltd.com

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113